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Accommodation Booking Terms and Conditions
Thursday, 23 August 2012 12:12
Definitions and Parties:
In these conditions “the company" shall mean Capital online marketing CC, as well as all affiliates, officers, share holders, agents, managers, employees, directors, shareholders, members, controlling or holding companies and, representatives (of any form) of the aforesaid parties.
The "Product" shall mean any services and/or products the company books and sells on behalf of any third party supplier to a client e.g. a holiday or package etc.
The "client" shall mean any person or users of any product sold by the company.
The client warrants to the company, that he / she is authorised to make the booking and in doing so therefore accepts all the conditions below on behalf of himself / herself and each of his / her travelling companions including any minors who may be accompanying him /her.
All bookings taken by the company are subject to these standard terms and conditions.
All company product, packages, services or tickets purchased by a client, are supplied by a supplier. The supplier is solely responsible for the design and supply of the products bought by the client. The company only assists in the booking of such products and shall provide all necessary travel documents in order for the client to purchase the product. Therefore the contract for the products lies between the client and the supplier. Each supplier will have its own terms and conditions relating to the products purchased.
The specific terms and conditions of the suppliers can be obtained from the supplier on request. The company has no contractual liability to the client in respect of the product bought from the company.
2. Quotations and Availability
A quotation is an offer to provide travel services and is subject to price increases. An agreement is only concluded once the full product price is paid for in full.
The prices of all products are subject to change and may only be confirmed when paid for in full. Please note that quotes provided are subject to availability. Any increases must be borne and paid by the client upon demand.
A booking request will be valid for 24 hours unless otherwise stated. The deposit must be paid, and it is the client’s responsibility to request and read the specific suppliers booking terms and conditions.
No person, organisation or employee of the company has authority to vary these booking conditions; and the company reserves the right to decline any booking.
A minimum 50% non-refundable deposit is required within this period to guarantee the reservation. This deposit will only be refunded if the booking cannot be accommodated. Until this payment has been made, the reservation cannot be guaranteed. This may vary depending on the individual supplier booking terms and conditions that are part of the proposed product.
The full balance due is payable 20 days prior to travel date. If the full amount is not received in the due time, the company reserves the right to treat the booking as a cancellation.
All payments must be made by Electronic Transfer (EFT) and confirmation of the payment must be e-mailed to
. Please be aware that certain banking institutions can take more than 48 (forty eight) hours to clear payments and payments must be cleared before a booking is confirmed.
Any cancellations made by a client must be in writing. Any amendment or any change by a client to a reservation in whatsoever manner (date change, rerouting etc.) after payment constitutes a cancellation. In the event that the client cancels a reservation for whatever reason, the company shall charge an administration fee and the supplier may well also impose a cancellation fee, which could be up to 100% of the product price.
- Please note cancellation fees will be levied in the event of cancellation as per the Reservation Terms and Conditions
- Should cancellation be received prior to 20 days before travel a 50% cancellation fee will be charged.
- Should cancellation be received 19 days prior to arrival date, a 100 % cancellation fee will be charged.
5. Changes and Alterations
The company does not guarantee the safety standards or performance of any supplier. The clients of any product purchased through the company accept that the use of the product may be dependent on certain factors beyond the company’s control and therefore agree that the company will not be held liable for any compensation to the client if it is forced to cancel or in any way change the booking or any flight or transfer due inter alia, but not exclusively, to force majeure including war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster,
fire, adverse weather conditions or other external circumstances beyond the control of the company. The company reserves the right to cancel the booking without prior notification and in such an event only agrees to refund all monies already paid and received by the client. Unforeseen cancellations due to war, unrest or any other force majeure or other circumstances are still subject to the suppliers cancellation and bookings terms, and do not constitute a valid reason for waiver of any supplier cancellation policy terms. In the event that the client changes any travel arrangements such as, but not limited to accommodation, activities, flights transfers or any portion of the agreed itinerary, the company shall not be held liable for any compensation or costs to the client whatsoever.
All insurance is solely the responsibility of the client. Before a client commences with travel, he or she should arrange his/her own insurance with a reputable insurer, with protection for the full duration of the stay or itinerary, to cover personal injury, medical expenses, repatriation expenses, loss of luggage and expenses associated with the cancellation or curtailment of any booking. If a client becomes ill, all hospital expenses, doctor’s fees and repatriation costs are for the client’s account, and the company, shall not be liable for any refund of the booking whatsoever. The carriage and storage of all baggage and personal effects are at all times the clients risk and the company cannot accept any liability for any loss or damage of baggage or personal effects.
The client undertakes all activities and travel at his / her own risk. Such risk could include injury, disease or death. The client agrees and concedes that the company and its members and employees shall not be responsible for loss or damage to property or injury or illness to the client or loss of life or consequential damages which might occur from any cause whatsoever.
The client hereby acknowledges an awareness of the proposed travel itinerary and confirms that he or she is medically fit, in good physical and mental health and is able to travel. Any client with a pre-existing medical condition or illness must declare the true nature of such conditions to the company before the commencement of the booking. Any failure to declare may result in cancellation of his /her booking.
10. Claims and Complaints
In the unlikely event that the client has a complaint it must firstly be taken up with the management /company representative of the supplier, in order that an opportunity is afforded to the supplier to investigate the situation. If the client has any further complaint then they must lodge this in writing to the company within 10 (ten) days of the booking end. If these procedures are not followed then the company will not investigate or continue to investigate such complaints.
11. Company Responsibility and Rights
The information given in any brochure, leaflets, website and advertising is given in good faith by the company, and is based on the latest information available to the company.
Should any of the terms and conditions of this agreement be held to be invalid, unlawful or unenforceable, such terms and conditions will be severable from the remaining terms and conditions, which will continue to be valid and enforceable.
If any term or condition held to be invalid is capable of amendment to render it valid, the parties agree to negotiate an amendment to remove the invalidity.
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